VS&A Implementation Specialist - America - Alta

Avigilon Corporation

Avigilon Corporation

Remote · Vancouver, BC, Canada
Posted on Saturday, January 20, 2024

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Aperçu de l’entreprise

Chez Motorola Solutions, nous sommes guidés par un objectif commun: aider les gens à donner le meilleur d’eux-mêmes dans les moments les plus importants - et nous sommes à la hauteur de notre engagement en créant des solutions sécurisées. Parce que les gens ne peuvent donner le meilleur d’eux-mêmes que lorsqu’ils se sentent en sécurité et qu’ils le sont. Nous créons des solutions sécurisées en développant les meilleures technologies intégrées à travers les écosystèmes de sûreté et de sécurité. Qu’il s’agisse d’appareils et de réseaux de communications essentiels, d’une sécurité vidéo et d’un contrôle d’accès basés sur l’IA ou d’une capacité d’unir la voix, vidéo et les données dans un seul centre de commandement. Nous créons des solutions sécurisées en connectant les agences de sécurité publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin d’aide et les personnes pouvant aider. Le travail que nous accomplissons ici est primordial.

Department Overview

This position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.

Job Description

Our Implementation Specialist works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. Implementation Specialists have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our product, can understand the needs of our customers and can come up with creative solutions by thinking outside the box.

About the Position

What will you get to do

  • Setup Openpath deployments either on-site ore remotely from the ground up based on customer requirements in the most effective and efficient manner.

  • Upskill Sales teams, Channel Partners, and end-users by providing thorough product training.

  • Conduct in-person and remote product demonstrations and lead technical discussions.

  • Develop and maintain strong relationships with customers and partners.

  • travel or remote into sites to provide support for Sales and System Integrators and lead, troubleshooting and training activities.

  • Collaborate with the Customer Success and Support teams in providing post-sales support to customers.

  • Closely support Sales teams in achieving sales targets and strategic goals.

  • Be proactive in the entire Sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.

Education / Experience

  • 4-5 years of experience in the video surveillance or access control markets.

  • Strong knowledge in networking and system design.

  • Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, POE, POS, Access Control and other industry specific technologies.

  • Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, Verkada, HID, Phoenix and other industry players is a plus.

  • Experience deploying a VMS and cameras from the ground up.

  • Understanding of network and POE requirements for physical security.

  • Knowledge and recent experience with programming and APIs is preferred.

  • Ideally, the individual should have at least one network certification: Network +, Security +, or a related certification.

  • Bachelor's Degree in Computer Science, Engineering, or a relevant software/computer related field is considered an asset.

Essential Skills

  • Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.

  • Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction.

  • Excellent verbal and written communication skills.

  • Excellent presentation skills.

Technical Proficiencies

  • Intimate knowledge and experience with Windows troubleshooting tools and techniques.

  • Excellent knowledge of networking principles and IP communication.

  • Experience with computer hardware configuration and troubleshooting.

  • Experience with network equipment configuration and troubleshooting.

Candidate expectations

  • Flexible working hours.

  • 30% Travelling to be expected

  • Must have a current, valid drivers license

  • Must have a valid Passport and be able to travel between countries in North America

This position is a remote position and candidates can be located anywhere Canada.

Salary Range: $59,600 - $105,500 CAD per year.



Basic Requirements

  • Bachelor's Degree

  • 4-5 years of experience in the video surveillance or access control markets.

Travel Requirements

Under 25%

Relocation Provided


Position Type


Referral Payment Plan


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.