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Product Manager - Emergency Call Handling (US REMOTE)

Avigilon Corporation

Avigilon Corporation

Product
Remote · North Richland Hills, TX, USA
Posted on Friday, January 19, 2024

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.


Department Overview

The Emergency Call Handling organization is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information.

The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with partner systems. To fulfill this mission, the Emergency Call Handling Product Management team orchestrates the full product lifecycle, from product definition, roadmap planning, defining required software development outcomes, product launch, and continuing innovation.

The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with partner systems. To fulfill this mission, the Emergency Call Handling Product Management team orchestrates the full product lifecycle, from product definition, roadmap planning, defining required software development outcomes, product launch, and continuing innovation.


Job Description

Motorola’s Emergency Call Handling organization is seeking a passionate, innovative Product Management leader to manage a portfolio of 9-1-1 related SaaS products. You will work with the Director of Product Management to shape the overall vision and roadmap for your products and bring them to market as part of a cross functional team.

The selected candidate will be a collaborative and approachable leader skilled at balancing the needs of competing stakeholder interests, and able to crisply communicate and deliver upon your commitments. You will work within a culture that respects everyone while maintaining high standards for productivity and accountability. You will take pride in knowing your efforts help protect and save lives.


What You’ll Do:

  • Focus on user experience and design to create world-class interfaces to increase adoption and user success

  • Develop product requirements and roadmap that drives the company’s vision while ensuring the customer’s needs and pain-points are a priority

  • Define and analyze metrics that inform the success of our products

  • Craft winning go-to-market strategies and drive them to execution

  • Serve as a champion for innovation while ensuring customers experience the performance and usability demanded by their public safety mission.

  • Own relationships with Marketing, Sales, Customer Success, Support, UX, User Research and Engineering; synthesize market and customer intelligence gained through these valuable interactions.

  • Work directly with customers, prospects, and industry groups to build relationships and uncover customer and market problems and opportunities.

  • Collaborate with technology partners to identify and build integrated solutions that together better serve our joint customers.

  • Exploit Agile Development and Platform Architecture methodologies to rapidly deliver against evolving customer needs and emerging opportunities.

  • Represent your product roadmap to executive leadership, solicit and incorporate their feedback, and win their buy-in.

  • Partner with Sales, Sales Ops, and Marketing to refine our go-to-market approach including pricing and packaging.

  • Track business needs, write user stories, and create engineering-facing product requirements to address the highest priority customer needs.

  • Monitor and critically analyze how our technologies are used to reduce friction and support customers in their mission. Identify areas for improvement and opportunities for growth.

  • Negotiate with other product managers and your respective engineering teams to prioritize the work that maximizes customer value. We win together

  • Be a champion for innovation while ensuring customers experience the performance and usability demanded by their public safety mission

Qualifications:

Who You Are:

  • A professional with 5+ years of experience in software product management (or similar role) with a demonstrated track record of achieving business success through B2B SaaS solutions.

  • A Passion for exceeding customer (internal and external) expectations

  • A self-starter who is dedicated and demonstrates a knack for building great products

  • Humble. You know the best idea wins, no matter who’s idea it is and that there is no place for ego in a collaborative team.

  • A continuous learner who adapts quickly

  • A change agent who is skilled at identifying and gaining momentum around winning ideas

  • An individual with a passion for excellence and a track record of high productivity.

  • Able to thrive in ambiguity and make qualitative judgments based on available information.

  • Willing to make and admit mistakes and course-correct accordingly.

  • Able to influence others to deliver results without having direct control over all participants.

  • Deeply curious and driven by a desire for continuous growth and learning.

  • A collaborative and approachable individual who prioritizes the success of our customers, corporate goals, and their team’s impact above their own interests.

  • Exceptionally organized with effective written and verbal communications skills; able to effectively communicate with technical and non-technical stakeholders at operational and executive levels.

  • Flexibility for travel to participate in collaborative working sessions, customer site visits, and industry events.

Above and Beyond:

  • Background in 9-1-1 operations, Computer Aided Dispatch or related public safety fields

  • Background in software development for 9-1-1 or similar environments, especially high-volume call taking, response dispatch, and situational awareness.

  • Background in applying Artificial Intelligence (AI) to highlight urgent conditions, create insights, or make associations to improve decision making and communications.

  • Bachelor’s degree in a technology-related field or other demonstrated technical fluency.

Employer work permit sponsorship is not available for this position.

#LI-RS1


Basic Requirements

  • At least 5+ years of experience in software product management


Travel Requirements

10-25%


Relocation Provided

None


Position Type

Experienced


Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.