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Implementation Technician II

Avigilon Corporation

Avigilon Corporation

Remote · Redding, CA, USA
Posted on Thursday, January 4, 2024

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.


Department Overview

Envysion Solution Delivery || Installation Support Team


Job Description

Envysion, a leading provider of video-based SaaS technology solutions for retailers, including fast casual restaurants, convenience stores and wireless dealers, is seeking a Implementation Technician II for our installation support team. The Install Support Technician is responsible for supplying technical support to internal and external teams. Handling calls from partners during install, training internal and external team members and assuring installs are completed to the technical standards set by Envysion. Works closely with Partner PMs managing
field technicians, Envysion Project Managers, Tier 2 CSC technicians, and Sales
Engineers to insure that installs complete successfully and in a timely manner.

This is a remote opportunity and candidates across the United States are encouraged to apply. Candidates in US west coast time zones preferred.

Core Functions:

  • Ensure that long term partner and customer relationships are protected by
  • providing excellent customer service.
  • Assist with maintaining customer relationships by providing excellent feedback to customers on their install partners’ performance.
  • Ensure that the detailed technical plans provided in the Installation Work Order.
  • Scope of Work are executed by internal and external team members.
  • Train the trainer or technicians prior to a rollout.
  • Troubleshoot technical issues with technicians in the field.
  • Ensure the solution has been correctly and completely integrated by performing.
  • Prescribe detailed technician checkout process.
  • Update internal teams and systems accordingly.
  • Work with internal teams when technical issues .occur to resolve at the earliest time frame.
  • Must be able to adhere to company and departmental policies and procedures.

Preferred Competencies and Skills:

  • Computer literate including Linux and Google products, Salesforce is a plus.
  • Strong system integration experience.
  • Strong Networking knowledge.
  • Knowledge of surveillance system installations and operations.
  • Ability to multi-task while working in a fast-paced environment.
  • Must have a high attention to detail.
  • Ability to work nights and weekends if required.
  • Ability to work independently with little supervision.
  • Must have excellent communication skills with co-workers, field techs and customers.
  • Excellent follow-up/follow through skills.
  • Demonstrated progressive advancement in responsibilities/duties.
  • Field experience is a plus.
  • Formal technical training preferred.

The hourly rate for this position is $22 per hour.

#LI-REMOTE

#LI-DS2


Basic Requirements

  • High School Diploma or GED.
  • 3+ years experience in a technical support role.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements

None


Relocation Provided

None


Position Type

Experienced


Referral Payment Plan

No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.