Technical Support Specialist III

Avigilon Corporation

Avigilon Corporation

This job is no longer accepting applications

See open jobs at Avigilon Corporation.
IT, Customer Service
Remote · Edmonton, AB, Canada
Posted on Monday, December 11, 2023

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Présentation de l'entreprise

Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.

En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.

Department Overview

Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

Job Description

Avigilon Alta Access is hiring a Technical Support Specialist who has experience installing and servicing access control systems at customer locations or acting in the role of Technical Support Specialist for an access control vendor or installer. This is a customer-facing role, responding to inbound technical support phone calls, emails, tickets, and live chats, both from our partners who are installing and supporting the Avigilon Alta Access solution, and the end customers who are using our solution.

The ideal candidate will be familiar with legacy access control systems and their installation/support. Ideally, the candidate will have experience working in a similar role at an access control manufacturer, or a systems integrator installing access control solutions, or supporting the installation of access control.

  • Respond in a timely and professional manner to all inbound (phone, email, chat, web) support tickets

  • Help ensure our installation partners can successfully install and service our systems at customer locations with over-the-phone/web support

  • Manage tickets via our ticketing system

  • Be intimately familiar with all technical aspects of the Avigilon Alta Access platform (hardware, cloud software, mobile applications, key cards, etc)

  • Understand and be able to support basic wiring, peripheral door hardware, and integration (with video management systems, wireless locks, and other third-party software that integrate with Avigilon Alta Access)

Preferred Qualifications:

  • Access Control experience desired
  • Network experience desired
  • Linux experience desired

Salary Range: $43,200 - $71,200 CAD per year



Basic Requirements

  • 2+ years of Technical Support experience.

Travel Requirements

Under 10%

Relocation Provided


Position Type


Referral Payment Plan


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.

This job is no longer accepting applications

See open jobs at Avigilon Corporation.