hero

Sr NOC Technical Support Specialist

Avigilon Corporation

Avigilon Corporation

IT, Customer Service
Remote · North Richland Hills, TX, USA
Posted on Tuesday, November 21, 2023

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer - safer communities, safer schools, safer hospitals, safer businesses – safer everywhere. We’re building integrated technologies that help protect people, property and places. We’re connecting public safety agencies and enterprises – enabling the collaboration that’s critical for a more proactive approach to safety and security. We’re committed to solving for safer every day because the work we do here matters.


Department Overview

The Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector.


Job Description

The shift for the Sr. NOC Technical Support Specialist will be as follows:

Night Shift

Wed-Sat , 10:00 pm - 6:30 am (Pacific Time)

Under general supervision, this position will perform duties focused upon network/systems infrastructure troubleshooting and reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Senior technicians will provide ongoing technical training and process instruction to members of staff. Duties will include training development and delivery, knowledge and process contributions, chronic case management, and incident management.

Qualifications

  • 2+ years of technical support experience in a customer-facing IT service organization

  • Prior experience in a Level 2 or higher technical escalation role

  • Microsoft MCP or MCSA certifications desired

  • Cisco CCENT or CCNA certification a plus

  • VMWare vSphere or other virtual machine support experience a plus

  • Network monitoring dashboard experience; Solarwinds, ScienceLogic, Nagios, Federos, HP OpenView, or similar platforms

  • Endpoint administration experience for security, patch, and backup management; McAfee, Ivanti, Acronis, or similar management software

  • Use of ServiceNow or Remedy for case and incident management

  • Exceptional written and verbal communication skills

  • Must be able to work a 24/7 rotating shift

  • Must be able to work overtime as required

  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

#LI-DB1


Basic Requirements

  • Minimum of a high school diploma

  • 2+ years of technical support experience in a customer-facing IT service organization

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements

Under 10%


Relocation Provided

None


Position Type

Experienced


Referral Payment Plan

No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.