Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer - safer communities, safer schools, safer hospitals, safer businesses – safer everywhere. We’re building integrated technologies that help protect people, property and places. We’re connecting public safety agencies and enterprises – enabling the collaboration that’s critical for a more proactive approach to safety and security. We’re committed to solving for safer every day because the work we do here matters.

Department Overview

The Central Services organization provides the resources required to deliver solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Situational Awareness, Investigative tools, among other offerings.

Job Description

Works with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include System Provisioning, Workflow Configuration, UI Customization, Training MSI PremierOne RMS, Conducting BPR, and Go Live Support. Responsible for setup and installation of technical systems, applications, or process designs for clients purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements.

Preferred Qualifications:

• Technical expert in ESRI, SSRS Reporting, PremierOne, or Flex Applications.

• Excellent written and verbal skills in order to respond to RFP’s and/or assist in the migration quotes of our current customers.

• Ability to work a large/complex project independently.

• Create and deliver customized training (both remote and onsite)

• Must be able to execute, create, review, and modify ATP’s.

• Excellent interpersonal communication skills.

• SME on PremierOne or Flex; CAD, RMS, ESRI, or SSRS products.

• SME on Client Installation of MSI products.

• SME on UCR (NIBRS or SRS)

• Ability to produce and deliver Business Process Review.

• Lead and organize AS resources on complex projects.

• Identifies and mitigates risks and communicates those to management.

• Creates formal documentation for peers.

• Trains and mentors new employees.

• Primary point of contact for application related issues.

• Works with Product Management to communicate enhancement requests.

• Ability to provide all required customer training without assistance.

• Must be able to obtain necessary security clearance as required by government contract.

• Higher level education (Bachelor's or Associate's degree) preferred.

• Must be able and willing to travel up to 75% of the time.

This position is a remote position. Due to travel requirements, candidates must be located in the Arizona or Texas areas.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-TW1

#LI-REMOTE

Basic Requirements

• 2-3 years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

50-75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.