Technical Services Engineer (Large Accounts) - US Remote

Avigilon Corporation

Avigilon Corporation

Remote · North Richland Hills, TX, USA
Posted on Tuesday, November 7, 2023

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Field Services for Dash Camera, Body Camera and Evidence Management department

Job Description

Job Responsibilities

  • Install and support WatchGuard Video applications at Client site, these can be Azure cloud based, Linux based, or Windows based depending on the customer

  • Develops and implements the most efficient and cost-effective solutions

  • Evaluates system specifications for business requirements

  • Works closely with management to prioritize business goals and information needs

  • Install and support WatchGuard Video In-Car Police Video hardware

  • Train end users on functionality of end to end usage of the video system

  • Installation, configuration, and troubleshooting of Windows environments (Windows 10, Windows Server 2012 and higher)

  • Installation, configuration, and troubleshooting of Linux environments (RedHat / Centos preferred)

  • Strong customer service and interpersonal skills

  • Strong coordination, organization, teaming and communication abilities

  • Works well individually or in a group setting

  • Successfully presents technical information

  • Maintains strong attention to detail in high-pressure situations and time constraints

  • Survey, design, install and maintain the infrastructure supporting wireless communications systems at Client site

  • Position with travel 50% - 75%

Desired Skillset

  • Familiarity with Azure Cloud based applications

  • Docker installation, configuration, and troubleshooting experience

  • TCP/IP Networking Experience (wired and wireless)

  • Highly skilled in Hardware, Software and Network troubleshooting

  • Solid understanding of business practices with fundamental understanding of project management methodology

  • Excellent verbal/written communication

  • Strong analytical skills

  • Some experience working on cars is desirable but not a must

This position is a remote position and candidates can be located anywhere in the US.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers



Basic Requirements

  • Bachelor’s Degree and 2+ years of IT experience.

  • OR 4 years of IT experience.

  • Must be able to obtain background clearance as required by government customer.

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements


Relocation Provided


Position Type


Referral Payment Plan


Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.