Senior Field Service Technician - State of Louisiana
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Dedicated to and responsible for the State of Louisiana (LWIN) Public Safety System. This major state-wide system comprises 148 sites operating within the 700/800 MHz range and supports up to 100,000 subscribers.
The Field Service Technician will support the Field Service Organization (FSO). The FSO supports implementing and maintaining highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers.
Job tasks include but are not limited to deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment. The department works with Customers, System Managers, Engineers, Sales teams, Project Managers, System Technologists, and Service Partners to accomplish the mission. The FSO department is on-call 24/7/365 to support mission-critical systems for our public safety customers.
Maintenance and management of highly technical Motorola communications systems. Focus on maintaining optimal performance levels across an integrated system while proactively addressing and mitigating system-level alarms and malfunctions. Manages system availability through routine system maintenance, performance monitoring, and system-wide Preventative Maintenance. Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.
The Field Service Technician provides technical support and coordinates activities within the Motorola Network Operation Center, verifying swift and accurate responses to all alerts and ensuring appropriate repair or escalation of issues. The Customer Support Technician will strive to maintain the highest level of service for all customers, providing the appropriate and timely notification of network and maintenance statuses. This position supports 24/7 Network Operations, requiring the flexibility to work across all shifts as required.
Experience with P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.
Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances as well as possess and maintain a clean driving record.
Ability to be on-call 24/7/365
Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN)
Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques
Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor partner community and Motorola Sales, Engineering, Project Management, and customer service teams.
Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
Must be able to solve customer problems quickly during stressful situations
Knowledge of configuration and testing of channel banks, routers, hubs, and switches
Ability to develop and present technical training.
Provides guidance in integrating new tools and solutions into the operations of the team.
Proven experience with equipment commonly used in optimizing and testing Motorola communications systems (Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.)
Experience in the configuration and testing of Motorola two‐way radio and subscriber products.
FCC license and industry certifications such as ETA are a plus.
The Senior Field Service Technician MUST reside in the state of Louisiana.
Associate's Degree and 4+ years of experience in one of the following: P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment, routers, switches, and firewall configurations
Referral Payment Plan
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.