Product Operations Associate

Avigilon Corporation

Avigilon Corporation

Product, Operations
Vancouver, BC, Canada
Posted on Thursday, October 19, 2023

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Présentation de l'entreprise

Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.

En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.

Department Overview

Motorola Solutions designs, develops, and manufactures end-to-end physical security solutions that help change the way people interact with their security systems. The company’s products and services have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

Within the Video Security & Access Control (VS&AC) business unit at Motorola Solutions, we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer.

Job Description

As a Product Operations Associate, you will work closely with product managers and other key stakeholders to ensure the successful market launch and management of the company's products. This role is pivotal in ensuring the products are accessible and purchasable by our customers and partners.

Reporting to the Senior Product Operations Manager, the position requires a mix of technical, operational, and interpersonal skills. A successful candidate should be comfortable with technology tools and be able to understand the nuances of product management, both software and hardware. The emphasis is on collaborating with various stakeholders, especially product managers, and serving others as part of the company culture of cooperation and mutual success.


Product Lifecycle

  • Set up and maintain product data across platforms such as Oracle PLM, Salesforce, and SAP.

  • Handle and resolve the incoming stream of product operations tickets and requests.

  • Manage product transitions, coordinate SKUs, and ensure product availability.

  • Integrate new products into the tools, guaranteeing they are orderable and maintainable.

  • Collaborate with stakeholders, securing timely and accurate product data dissemination.

  • Ensure the smooth transition of products by managing their availability status.

  • Engage with the supply chain teams on accessory updates.

  • Provide logistics and aid for product Beta initiatives.

Pricing Acumen

  • Maintain and update product price lists in Salesforce, eCommerce, and storefront platforms.

  • Assist with pricing updates for new product launches or adjustments to the existing products.

  • Support the implementation of promotional pricing or discounts for sales SPIFF initiatives.

  • Provide reports on pricing data modifications for review by senior team members.

  • Address changes in regional pricing and foreign exchange (FX) rates.

Continuous Improvement

  • Identify and implement areas of workflow enhancement and process improvement.

  • Collaborate with IT teams to suggest improvements to tools, systems, and platforms.

  • Engage with stakeholders on concurrent projects and bolster knowledge transfer.

  • Develop, document, and facilitate training modules for the product management team.


  • University Degree

  • 1+ years of experience working in a technical role

  • Familiarity with a range of software tools and platforms, including Microsoft Office, Google Suite, Oracle PLM, Salesforce, SAP, Atlassian, Jira, Confluence, etc.

  • Interpersonal skills are paramount, with emphasis on verbal and written communication, relationship-building, and a strong drive to support others.

  • Seeking a genuine self-starter – someone who thrives on taking the initiative, diving into new challenges headfirst, and figuring things out independently.

  • Ability to adapt, learn on the fly, and proactively address tasks will be invaluable in this role.


Basic Requirements

  • University degree
  • 1+ years of experience in operations, product management, project management, or a similar technical role

Travel Requirements

Under 10%

Relocation Provided


Position Type

New Grad

Referral Payment Plan


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.