Field Upgrade Engineer

Avigilon Corporation

Avigilon Corporation

Remote · Connecticut, USA
Posted on Tuesday, October 10, 2023

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business.

The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Field Upgrade Engineer, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.

Job Description


  • Act as Field Upgrade Engineer on large projects or system upgrades, capable of directing self and other assigned project STs.
  • Assist Upgrade Operations by implementing field upgrades at the Core and Remote Sites.
  • Performs specific system configuration, programming, optimization, testing, and documentation tasks.
  • Works with other UO Engineers, System Technologists (STs), System Managers, Project Managers, Tech Support, Product Groups, and/or others in the characterization of system defects during system implementation and, on occasion, during the upgrade and maintenance phase.
  • Team with Engineering, Project Management, Customer Support Managers and Account Executives to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
  • Responsibilities include optimizing, supporting, maintaining, testing, and documentation of complex communications systems.
  • Provide technical support of specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25, and data infrastructure.
  • Provide daily and weekly reports of activities and accomplishments.
  • Perform system audits and assist with preparing a system for an upgrade.
  • Assist 3rd Party Vendors by providing onsite support with implementing their upgrades into Motorola Systems.
  • Develop solutions to difficult technical problems encountered during system maintenance, upgrades, or support issues.
  • Total familiarity with the latest technologies and troubleshooting techniques.
  • Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration, and maintenance systems to include cabling, routers (Juniper), switches (Aruba), firewalls (Juniper), and bridges.
  • Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application-related issues.
  • Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
  • Strong knowledge of standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques
  • Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
  • Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
  • Self-motivated and self-managed to perform the required duties at a distance from direct supervision
  • Able to solve customer problems quickly during stressful situations
  • Must have superior knowledge of one or more of the following; Motorola Conventional, Trunking, MCC Console systems, Secure Operations, and ASTRO 20.x Digital systems and installation procedures.
  • Experience with logging recording systems, RF interfaces, wired/wireless communications systems, and networking equipment
  • Unique combinations of strong multi-site RF communications systems and computer/networking skills are required.
  • The ideal candidate must demonstrate high-level systems expertise and have a minimum of 6 years of related experience with the following equipment:
    • Motorola Base Stations (STR series, GTR series, etc.)
    • MPLS and cloud based Circuits
    • Computer IP Networks and Configuration
    • Experience working with RF Infrastructure Technologies, including Motorola Console Systems, ASTRO Conventional, and Trunked equipment, is strongly preferred.
  • The Candidate must have excellent skills in the use of various communications test equipment, including Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, Wireshark et al.
  • Ideally, the individual should have at least one network certification: Network +, Security +, or a related certification.
  • Excellent communication skills and always present a professional image.


  • Candidate can live anywhere in the United States
  • Extensive travel is required, with up to 75% travel.
  • Willing to work overtime, weekends, holidays, and varying schedules.
  • Must be willing and capable of meeting the requirements to obtain a DoD Secret Clearance
  • Must be willing and capable of meeting the requirements to obtain a DHS Public Trust Clearance
  • Must have a current, valid driver’s license and no major traffic violations.
  • Must be a US Citizen and able to obtain background clearance as required by a US government customer.
  • CompTIA Security+ or must be able to obtain it within the 1st year of employment.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract.



Basic Requirements

  • 3+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service Experience with one or more of the following: LMR, RF systems, IP Networks, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems or Networking equipment.
  • Must be willing and capable of meeting the requirements to obtain a DoD Secret Clearance
  • Must be willing and capable of meeting the requirements to obtain a DHS Public Trust Clearance
  • Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract.

Travel Requirements


Relocation Provided


Position Type


Referral Payment Plan


Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.